SMS Services
The most direct line to a customer. Also the most regulated.
SMS is intimate and immediate, which is exactly why carriers police it and the rules around it are strict. We build programs registered before launch, consented at collection, and documented well enough to prove it.
We work with retail, restaurant, salon, automotive and service businesses across the Detroit and Miami metros that already have a customer list and want to text it responsibly.
How this is done properly
Consent first. Registered before launch. Every time.
Business texting in the United States sits under two systems of control: the TCPA, which requires the recipient's prior consent before a marketing text goes out, and A2P 10DLC, the carrier registration system standard business numbers must clear before their messages are delivered reliably. A program that skips either one gets throttled, filtered, or challenged — not simply criticized.
We treat both as launch prerequisites, not paperwork to catch up on afterward. What follows is what a program with us includes, and where responsibility sits with you as the sender.
What this includes
- Registration, before you launch
Before your first send, we handle the brand and campaign registration standard business numbers require, using the opt-in language that matches how you actually collect numbers — built into the project schedule rather than discovered on launch day.
- Opt-out you can point to
Every campaign we build has STOP and HELP handling configured before it sends. Consent and opt-out are still governed by the rules that apply to your own list and your own campaign — we configure the mechanism; we do not certify your compliance.
- Your list, not a purchased one
We do not send to purchased, scraped, appended or third-party phone data, and we will not text a number just because you have it on file for something else. Consent has to be collected at the point it is given.
- What we don't promise
We cannot guarantee carrier delivery, promise a specific response rate, or act as your legal counsel on consent law. Delivery is filtered by systems outside any vendor's control, and your compliance obligations as the sender remain yours.
The case for it
Use it for the messages people want to receive.
SMS is expensive per message and heavily rate-limited, which is also why an unwanted text lands badly and a wanted one gets read almost immediately.
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Time-sensitive
Reminders, confirmations, ready-for-pickup notices and service updates — the message someone would otherwise miss entirely.
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Offer-driven
Mobile coupons and birthday offers, sent at a moment when redemption is actually measurable.
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Two-way
Customers replying to a real number, and getting a real answer instead of an automated dead end.
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Re-activation
Reaching customers who have gone quiet, at the moment when email has already stopped landing in front of them.
The full catalog
Twelve things the platform does, without inventing a thirteenth.
Most businesses use three or four of these and ignore the rest, which is the correct way to run a program — a list this long is a menu, not a checklist everyone needs to clear.
All twelve
- Text alerts
- Mobile coupons
- Digital loyalty kiosk
- Birthday offers
- Opt-in web forms
- Mobile surveys
- Text-to-win contests
- Mobile trivia
- Text-to-donate
- Inactive-customer alerts
- Appointment reminders
- Review requests
The differentiator
Where the list actually comes from.
A tablet on the counter, in your own branding, where a customer enters a phone number in about four seconds and joins your list at the moment they are standing in front of you. Because the opt-in happens at a real transaction, the record is clean and timestamped from the start. That is the actual differentiator — not a redemption percentage, but where a clean, consented number comes from in the first place.
- Branded on-premise enrollment
- Timestamped consent record
- Trigger-based automation
- Wallet delivery for offers
A practical fix
Customers text your business line. Right now, nobody sees it.
People assume any number can receive a text. They text your main line, it goes nowhere, and they conclude you ignored them. Text-enabling that existing landline or VoIP number turns it into a two-way channel without changing anything a customer already has saved.
- Keep your published number
- Two-way conversations in one inbox
- Missed-call-to-text for unanswered calls
Before
- Calls only
- Unanswered call = lost lead
- One line, no reply option
After
- Calls and texts
- Missed call becomes a text
- Same number, two-way
How it launches
Four steps, and one of them isn't up to us.
Registration has an external review window nobody controls, so we schedule around it rather than promise past it.
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Plan
We agree what you will send, who receives it, and how numbers get collected — because the opt-in language has to match the program before anything is registered.
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Register
Brand and campaign registration for standard business numbers, submitted with your sample messages and opt-in flow. This step is reviewed externally and has a lead time nobody controls.
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Build
Collection points configured — kiosk, web forms, keywords, point of sale — with the required disclosures in place, plus templates for your first campaigns.
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Run
Sending, monitoring delivery, handling replies and opt-outs as they come in, and reporting on what was sent, delivered, redeemed and unsubscribed.
Common questions
Before you commit to a program
The questions below are the ones evaluators actually ask. If yours isn't here, ask us directly.
Do you handle carrier registration for us?
Yes — registering your business and each campaign with the carriers is part of setting up an SMS program with us, and we build the external review window into the schedule rather than promise a launch date around it. What we can't do is control how long that outside review takes.
What happens when someone replies STOP?
STOP and its recognized variants are configured to opt a number out immediately on every campaign we build, and HELP is set up to return a real response. Opt-outs are not something a later list import should be able to override — that is a configuration decision on our end, not a promise about behavior we do not control.
Can you guarantee our messages get delivered?
No, and any vendor who says otherwise is not being straight with you. Delivery is filtered and throttled by carriers and third-party registries using systems no agency controls. What we do is register your traffic properly and build campaigns the way carriers expect, which improves the odds — it is not a guarantee.
Does using NWWS make our program legally compliant?
Not by itself. We configure the technical pieces — registration, the opt-out mechanism, disclosure placement — but consent and how you use your list remain your legal responsibility as the sender. If you need a legal opinion on your specific program, that conversation belongs with counsel, not with us.
Can we text a list we already have, or one we bought?
Not through us if it was purchased, scraped, appended, or sourced from anywhere other than your own opt-in collection. A number you have on file for another reason — an invoice, a warranty card — is not consent to text it either. Consent has to be collected at the point it is given.
What makes the kiosk different from a QR code sign-up?
Mainly where the consent happens. A tablet at the counter captures the number and the disclosure at a real transaction, in person, which tends to produce a cleaner, more complete record than a code someone may or may not scan later. It still needs the same registration and opt-out handling behind it.
Next step
See it working before you commit to it.
The fastest way to understand this is a short walkthrough of the platform and the kiosk, tailored to what you'd actually send.
No guaranteed delivery or outcomes. Message delivery, throughput and campaign approval are controlled by mobile carriers and third-party registries and are not guaranteed. New World Web Solutions does not guarantee open rates, redemption rates, list growth or revenue outcomes. Clients are responsible for the accuracy of the customer data they supply and for their own compliance obligations as a sender; message and data rates may apply to recipients.